Shipping Information

Free shipping, if offered, consists of Free UPS Ground Shipping to addresses served by UPS within any US State except Alaska and Hawaii.

We ship exclusively with UPS and we can not ship outside of the US. We offer UPS Ground Shipping as well as UPS 2nd Day Shipping. Our shipping charges are the actual charge by UPS to ship the item from our warehouse to your address. We do not add any "handling" or other fees. You will see the shipping charge for your item after you enter the "Ship To:" address on the first screen of the ordering system. We ship all orders the same day that the order is placed or the next business day. As a result, UPS Ground shipments take from 1 day to 10 days to arrive. (the 10 day maximum number would be for West coast orders placed on a Friday that did not ship until Monday). 2nd Day Air shipments will arrive in 1-5 days as orders placed late on Friday or on Saturday or Sunday will not ship until Monday. We are sorry but we do not offer Saturday Delivery, Overnight Shipping, or Same Day Service



International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Return Policy and Satisfaction Guarantee

We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged or becomes defective within 30 days of delivery, email us and we will ship a replacement immediately and we will pay to have UPS pick up the damaged or defective item. If you are unhappy with an item, you may return it to us within 30 days of delivery for a refund of the purchase price and the original ground shipping charge (unfortunately, we can not refund any air or rush delivery charges). If you need to return an item that is not being replaced you must email to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package. Any returned items that arrive at our warehouse unexpected either by return without a return authorization number or by refusal of original delivery will be subject to a 10% restocking fee and will not be credited for the original shipping charge. There is no restocking fee for any item returned with a return authorization number.